When returning items, enclose a withdrawal or material defect form. Attach a copy of the invoice. If you do not submit a withdrawal form or material defect, we will not be able to process your return of the item. You can return the items by sending them to the seller’s address Hemp Agro j.d.o.o., Selci 7, 31222 Selci. We recommend that you use a delivery service that allows you to track the item and prepare the items accordingly for transport (you can use the original GREEN-GOLD.HR packaging or other suitably safe packaging). In case of returning the item, the buyer is obliged to contact the seller via e-mail to info@green-gold.hr and send an unambiguous statement of withdrawal from the contract within the statutory period. You can find the form here. Shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept redemption shipments. When returning items, please attach a withdrawal form. Attach a copy of the invoice. In case of return, the buyer must protect the items before shipping. The product must be protected by the original packaging or packaging that can protect the product in the same way as the original packaging. When withdrawing from a contract where a bonus, discount code or promotional code has been used, these funds are considered a discount and are not returned to the user. Only the amount paid is refunded. The received prize is in no case paid or returned to the GREEN-GOLD.HR account. For all additional questions call us on +385 91 117 7778 or write to us at info@green-gold.hr. We will be happy to help you.


If you determine that the item or shipment is physically damaged, lacks content or shows signs of opening, it is necessary to initiate compensation proceedings. Damage must be reported immediately upon delivery. By signing the recipient or other person authorized to receive the package on the “Receipt Statement”, that person confirms that the package was received undamaged and without reducing its contents (subject to the exception listed below). An objection filed or submitted to the service provider after delivery shall not be accepted, unless the recipient or another person authorized to receive the package provides proof that the damage or reduction of the contents of the package did not occur after delivery of the package. If you find that an item or shipment is physically damaged, lacks content, or shows signs of opening, you can file a refund procedure. External damage must be reported immediately upon collection to the courier, and damage or shortage within the package must be reported no later than the end of the working day in which the package was delivered, to the e-mail address info@green-gold.hr or phone number 098 923 0079 When reporting damage, we will need photos of: the package, (inner) packaging, the damaged item and a description of the damage. You can arrange with the GREEN-GOLD.HR clerk to pick up the damaged package at your address.


The consumer has the right to notify the company to the e-mail address: info@green-gold.hr within 14 days of receiving the item to withdraw from the contract, without the need to state the reasons for his decision. The deadline starts the day after the date of collection of the item. The only cost charged to the consumer in connection with the withdrawal from the contract is the cost of returning the item. Items must be returned to the seller no later than 30 days from the submitted request to withdraw from the contract (purchase). Exclusion of the right to unilateral termination of the contract: The consumer has no right to terminate the contract in cases prescribed by Article 79 of the Consumer Protection Act, ie if: the service contract was fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled subject of a contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the trader, and which may occur during the consumer’s right to unilateral termination of the contract the subject of the contract is goods which are made to the consumer’s specification or which are clearly adapted to the consumer the subject of the contract is perishable goods or goods which are rapidly expiring subject of the contract sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery the subject of the contract is a goods which, by reason of their nature, are inseparably mixed with other things after delivery subject of the contract delivery of alcoholic beverages whose price is agreed at the time of conclusion of the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader the consumer specifically requested a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services that the consumer has explicitly requested, the trader provides some other services or deliveries.[/vc_column_text][/vc_column][/vc_row]